Privacy Policy Tide Broadband LLC
Privacy Policy
Tidebb LLC – AT&T Apex Program Authorized Reseller
Last Updated: August 13, 2025
1. Introduction
Tidebb LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services, visit our website www.tidebbllc.com, or interact with us as an authorized AT&T Apex Program reseller.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information:
- Name, address, phone number, email address
- Billing and shipping addresses
- Emergency contact information
Account Information:
- Social Security Number or Tax ID for credit checks
- Date of birth and government-issued ID
- Account numbers and service preferences
- Payment information and billing history
Service Usage Information:
- Call detail records and usage patterns
- Device information and network performance
- Location data when using location-based services
- Technical support interactions
2.2 Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
- IP address and browser information
- Device identifiers and operating system details
- Website usage analytics and cookies
- Service performance and network data
2.3 Third-Party Information
We may receive information from:
- AT&T as part of our authorized reseller relationship
- Credit reporting agencies for creditworthiness assessment
- Business partners and vendors
- Public databases and records
3. How We Use Your Information
3.1 Service Provision
We use your information to:
- Process service applications and activations
- Provide customer support and technical assistance
- Manage your account and billing
- Deliver requested services and communications
3.2 Business Operations
- Conduct credit checks and fraud prevention
- Analyze service usage and improve offerings
- Comply with legal and regulatory requirements
- Maintain accurate records and documentation
3.3 Marketing and Communications
- Send service-related notifications and updates
- Provide information about new services and promotions
- Conduct customer satisfaction surveys
- Marketing communications (with your consent)
4. Information Sharing and Disclosure
4.1 AT&T Sharing
As an authorized reseller, we share necessary information with AT&T to:
- Process service activations and changes
- Enable billing and payment processing
- Provide customer support
- Comply with regulatory requirements
4.2 Service Providers
We may share information with trusted third parties who assist us:
- Payment processors and billing companies
- Technical support and customer service providers
- Marketing and analytics services
- Legal and professional services
4.3 Legal Requirements
We may disclose information when required by:
- Court orders, subpoenas, or legal process
- Law enforcement agencies
- Regulatory authorities (FCC, state utilities commissions)
- Emergency situations involving safety or security
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.
5. Data Security
5.1 Security Measures
We implement reasonable security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Access controls and employee training
- Regular security assessments and updates
- Secure data storage and backup procedures
5.2 Data Retention
We retain your information for as long as:
- Your account remains active
- Required by law or regulation
- Necessary for business purposes
- Specified in our records retention policies
5.3 Security Incidents
In the event of a data breach, we will:
- Investigate and contain the incident
- Notify affected customers as required by law
- Cooperate with law enforcement and regulators
- Take steps to prevent future incidents
6. Your Privacy Rights
6.1 Access and Updates
You have the right to:
- Access your personal information in our records
- Request corrections to inaccurate information
- Update your contact and account preferences
- Receive a copy of your information
6.2 Communication Preferences
You may:
- Opt out of marketing communications
- Choose communication methods (email, mail, phone)
- Update contact preferences in your account
- Unsubscribe from promotional emails
6.3 State-Specific Rights
Depending on your state, you may have additional rights such as:
- Right to delete personal information
- Right to know what information is collected
- Right to opt out of information sales
- Right to non-discrimination
7. Cookies and Online Tracking
7.1 Cookie Usage
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Provide personalized content
- Improve user experience
7.2 Cookie Controls
You can control cookies through:
- Browser settings and preferences
- Third-party opt-out tools
- Website cookie preference centers
- Do Not Track browser settings
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn we have collected such information, we will delete it promptly.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
10. International Users
Our services are primarily intended for users in the United States. If you are located outside the US, please be aware that your information may be transferred to and processed in the United States.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting updates on our website
- Sending email notifications to registered users
- Providing notice through our services
- Other appropriate means of communication
12. California Privacy Rights
12.1 CCPA Rights
California residents have the right to:
- Know what personal information is collected
- Delete personal information
- Opt out of the sale of personal information
- Non-discrimination for exercising rights
12.2 Shine the Light Law
California residents may request information about our disclosure of personal information to third parties for marketing purposes.
13. Contact Information
For privacy-related questions, requests, or concerns, please contact us:
Privacy Officer Tidebb LLC Website: www.tidebbllc.com Email: info@tidebbllc.com Phone: 833.579.7700 Address: 218 Commerce Street Jackson, Alabama 36545.
Written Requests: Please include your full name, account number (if applicable), and detailed description of your request.
Response Time: We will respond to privacy requests within 30 days of receipt, or as required by applicable law.
14. Effective Date
This Privacy Policy is effective as of August 13, 2025 and supersedes all prior privacy policies and statements.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.